Privacy Policy

Last updated: June 16, 2026 , Effective date: June 16, 2026

Captain Jay's Fish & Chicken ("Captain Jay's," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information when you use our mobile application (the "App") and related services. By downloading, accessing, or using the App, you agree to the practices described in this policy.

Some features in the App are powered by our service provider Paytronix Systems, Inc. ("Paytronix"), which supports our loyalty program, offers, and location-based messaging. Where Paytronix processes information on our behalf, it does so under our instructions and its own applicable terms.

1. Information We Collect

We collect information in three ways: information you give us, information collected automatically as you use the App, and location information (described in detail in the next section).

Information you provide:

Account information — such as your name, email address, mobile phone number, and the password you create when you register.
Order information — items you order, store locations you select, order history, and pickup or delivery details.
Payment information — when you pay through the App, payment card details are collected and processed by our payment processors. We do not store full payment card numbers on our own systems.
Loyalty and rewards information — points, rewards, redemptions, birthday or anniversary dates you choose to share, and preferences.
Communications — messages, feedback, survey responses, and support requests you send us.

Information collected automatically:

Device information — device type, operating system and version, unique device or advertising identifiers, language, and app version.
Usage information — screens viewed, features used, taps, session times, and interactions within the App.
Approximate network information — IP address and general region derived from it.
Diagnostics — crash data and performance information that help us keep the App working.

We may use cookies, software development kits (SDKs), and similar technologies within the App, including those provided by Paytronix and analytics providers, to operate the App, remember your settings, and understand how the App is used.

2. Background Location

The App offers a feature that uses your device's location, including in the background — that is, even when the App is closed or not actively in use. This feature is optional. The first time it is relevant, the App will ask you to opt in, and you can turn it off at any time (see "How to turn location off" below).

Why we collect location. Background location is used to support geofence-based messaging through Paytronix. A "geofence" is a virtual boundary around a physical area, such as a Captain Jay's location. When background location is enabled and your device enters or is near one of these areas, the feature can trigger a push notification to your device — for example, a nearby offer, a reminder, or a rewards message. This configuration is managed within the Paytronix system.

What location data is collected:

Precise and/or approximate location from your device (for example, GPS, Wi-Fi, and network signals), collected periodically while the feature is enabled, including when the App is in the background or closed.
Location events such as entering or exiting a geofenced area near a Captain Jay's location.

How location data is used and shared:

To determine when your device is near a geofenced location and to deliver the related push or in-app message.
Location information used for this feature is processed by Paytronix as our service provider to operate the geofence messaging feature on our behalf.
We do not sell your background location data, and we do not use it for purposes unrelated to providing the App's features described in this policy.

How to turn location off. You are in control of this feature and can decline or disable it without losing access to core App functions such as ordering:

Decline the prompt when the App asks for background location permission.
Android: Settings → Apps → Captain Jay's → Permissions → Location, then choose "Don't allow," "Ask every time," or "Allow only while using the app."
iOS: Settings → Privacy & Security → Location Services → Captain Jay's, then choose "Never," "Ask Next Time," or "While Using the App."

If you turn off background location, the App will no longer collect location while it is closed, and you will not receive geofence-based messages, but you can continue to use the rest of the App.

3. How We Use Information

We use the information we collect to:

Create and manage your account and verify your identity.
Process and fulfill your orders and payments.
Operate our loyalty and rewards program and track points and redemptions.
Deliver offers, promotions, and messages, including location-based offers when you have enabled background location.
Send transactional and service messages, such as order confirmations and account notices.
Provide customer support and respond to your requests.
Operate, maintain, secure, and improve the App and our services.
Detect, prevent, and respond to fraud, abuse, and security issues.
Comply with legal obligations and enforce our terms.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

Service providers — companies that perform services for us, such as Paytronix (loyalty, offers, and geofence messaging), payment processors, hosting and analytics providers, and notification delivery services. They may only use the information to provide services to us.
Restaurant locations — information needed to prepare and fulfill your orders at the Captain Jay's location you select, which may be independently owned and operated.
Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Captain Jay's, our guests, or others.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
With your direction — when you ask us to share information or otherwise consent.

5. Loyalty & Rewards

Our loyalty and rewards program is supported by Paytronix. When you participate, we and Paytronix process information such as your account details, points balance, rewards, redemptions, and program preferences to operate the program and provide your benefits. Offers you receive may be based on your activity and, if enabled, your location.

6. Push Notifications

With your permission, the App may send push notifications to your device, including order updates, rewards messages, and promotional or location-based offers. You can manage or turn off push notifications at any time in your device settings, and you can manage marketing message preferences within the App. Turning off promotional notifications will not stop essential service messages related to your account or orders.

7. Your Choices & Rights

Location: Enable or disable location and background location at any time in your device settings (see Section 2).
Push notifications: Manage or disable notifications in your device settings or in the App.
Marketing messages: Opt out of promotional emails using the unsubscribe link, or adjust your preferences in the App.
Account information: Review and update your account details in the App.
Delete your account: Delete your account and associated data as described in Section 8.

Depending on where you live, you may have additional rights described in Section 12.

8. Delete Your Account

The App lets you create an account, and you can delete your account at any time. You can do this directly in the App, or by contacting our team using the information below.

Delete your account in the App:

Open the Captain Jay's App and go to your Account (or Profile) settings.
Select Delete Account [confirm exact in-app menu path / button label].
Confirm when prompted. Your account will be deleted as described below.

Request deletion by contacting us. If you prefer, you can ask us to delete your account. Contact our team and include the email address or phone number associated with your account so we can locate and verify it:

Email: support@captainjays.net
Phone: (313) 281-4006
Mailing address: Captain Jay's Fish & Chicken, 2657 S. Telegraph Rd., Dearborn, MI 48124

What happens when you delete your account:

Your account profile and associated personal information are deleted from our active systems, and your loyalty account, points, and rewards are closed and forfeited.
We aim to complete verified deletion requests within [30] days.
We may retain a limited amount of information where required to comply with legal, tax, accounting, or recordkeeping obligations, to resolve disputes, or to prevent fraud and abuse. Such retained information is kept only as long as needed for those purposes.
Deletion may be irreversible. Once your account is deleted, your order history, points, and rewards cannot be restored.

9. Data Retention

We keep personal information for as long as your account is active or as needed to provide the App and the features you use. After that, we retain information only as long as necessary for the purposes described in this policy, including to meet legal, tax, accounting, security, and dispute-resolution requirements, and then delete or de-identify it.

10. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. Please protect your account by keeping your password confidential.

11. Children's Privacy

The App is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

12. State Privacy Rights

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information, and to opt out of certain processing. We do not sell personal information. To exercise any available rights, contact us using the details in Section 14. We will verify and respond to your request as required by applicable law, and we will not discriminate against you for exercising your rights.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice in the App. Your continued use of the App after an update means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or your information, or if you want to delete your account, reach out to us:

Email: support@captainjays.net
Phone: (313) 281-4006
Mailing address: Captain Jay's Fish & Chicken, 2657 S. Telegraph Rd., Dearborn, MI 48124